Shop Ordering, Delivery & Refund Policy

Last Updated: 07 January 2026

Definitions

For the purpose of this policy, the following terms have these meanings:

Business Days: Monday to Friday, excluding public holidays in South Africa.
Receipt of Goods: The date on which the customer physically receives the order or it is confirmed delivered by the courier.
Customer: Any person or entity placing an order with Code 4 Kidz (C4K).
Order: Any product purchased from C4K, whether physical or digital.
Dispatch Queue: The status when an order has been paid for and is awaiting confirmation from the courier for driver collection.
Estimated Delivery Time: The approximate period within which the order is expected to arrive at the customer’s address. Not guaranteed.
Defective Item / Dead on Arrival (DOA): Any product that fails to function as advertised, or is damaged in manufacturing or transit.
Change of Mind: A request by the customer to return an item that is not defective or DOA.
Custom 3D Printed Parts / Specialized Items: Any product manufactured specifically to customer specifications and approved designs.
Collection Appointment: A scheduled date and time when the customer is expected to pick up their order from the C4K facility.
Forfeited Order: An order and associated payment that is no longer claimable due to failure to comply with collection or payment requirements.

Payment Clearance:
- PayFast (online gateway): Payment is instant. If a customer does not receive an automated confirmation email, they must contact C4K within 24 hours.
- EFT/Bank Transfer & Onsite PayShap: Payment must fully reflect in C4K’s account and is verified manually.
- Partial payments are not accepted unless prior arrangements are made via a separate contract.
Incorrect Payment Reference: If the customer uses the wrong reference number, C4K is not liable. A R100 surcharge applies to manually locate the payment.
Queue for Dispatch: Orders enter the dispatch queue once payment is confirmed and C4K is awaiting courier collection confirmation.
International Shipping: Must be arranged by contacting C4K. Customers are responsible for customs duties, taxes, and fees.

Dispatch Time: Orders are processed and dispatched within 2–4 business days.
Estimated Delivery Times (from dispatch):
- Major Cities & Towns: 3 – 5 business days
- Smaller Towns & Outlying Areas: 4 – 10 business days
Delivery Times Disclaimer: Delivery timeframes are estimates only. C4K is not liable for delays caused by weather, system failures, government directives, courier issues, or theft.
Incorrect or Incomplete Address: Customers must provide complete and accurate delivery information. If the address is incorrect or incomplete, resulting in failed delivery, additional courier fees will apply. C4K is not responsible for lost or delayed parcels due to incorrect addresses provided by the customer.
Facility Collection:
- Collection is by appointment only. Customers must arrive within 1 hour of the agreed time.
- If no communication is received by 17:00 on the collection day, the attempt is considered failed.
- A maximum of 3 collection reschedules is allowed.
- Failure to collect after 3 attempts results in the order and funds being forfeited.
- Orders may be changed from collection to delivery, but not from delivery to collection.

Cool-Off Period: Customers have 7 days from receipt to change their mind, in accordance with the Consumer Protection Act.
Eligibility: Items must be unopened, in original packaging, and include the original waybill/tracking stickers.
Fees & Shipping:
- A R50 restocking fee applies.
- Customers bear the cost and risk of return shipping.
Refunds: Processed once the returned item is received and inspected, typically within 5–7 business days.

Notification: Suspected defective items must be reported within 48 hours of receipt.
Testing Process: C4K arranges courier collection for technical testing.
Outcome:
- If defective, C4K replaces the item and covers courier costs.
- If functional, the customer pays courier fees for both collection and return.

Approval Required: All custom parts must have customer-approved designs prior to production (see separate design agreement).
No Refunds: Custom parts are non-refundable.
Damaged in Transit: C4K will assist with courier claims.
Incorrect Items: Must be reported within 48 hours. C4K will refund or replace.

C4K is not liable for delays, damages, or losses caused by: